Please contact our service support team service@onebrixx.com You will receive a response within 1 business day.

We will provide free replacement for this case within 3 months after order.

1) All our items are shipped free of charge to the following countries:
United Kingdom, Germany, France, Italy, Spain, Austria, Netherlands, Belgium, Australia, Japan, South Korea, etc. (More Included if it doesn't show shipping fee on the checkout page)


2. Orders from the following countries or regions should pay some shipping fee:

United States, Canada, New Zealand, Switzerland. The charge as checkout page shows.


3. If you want to order from other countries or regions, please contact us first.



Our warehouse is located in China, the goods will be shipped from mainland China.

The package can be tracked at 17track.net. Package Tracking
Or if you need assistance from a team member, please contact our service team service@onebrixx.com and we will get back to you with a status update.

Paypal and Credit Card

If the credit card purchase failed, can you please contact Stripe support team to find a solution? Or if the problem can not be solved, do not worry, we also accept Paypal payments.

For the order, if not shipped yet, please contact our service support team service@onebrixx.com, we will cancel your order and give you a full refund.

Yes, OneBrixx takes precautions to protect your personal information. When you submit sensitive information through the website, your information is protected both online and offline. Please do not worry about this.

If the recipient's address was incorrect, the package should be returned to the sender after the failed delivery. After we receive the package, we will contact you regarding an updated address and arrange to redeliver your package.

a)- We can accept returns or exchanges within the 30-day period.
b)- All returned items must be in original condition.

Contact OneBrixx Service Team service@onebrixx.com to confirm the details and ensure that the item meets the return conditions. After agreement, the service team will send the detailed return information. Please offer a tracking number after the item sent.

Refunds will be processed within 1-5 business days after you receive our cancellation confirmation.

The refund will be applied to the original payment method.